Promise

Tell shoppers when it arrives

Promise shows a realistic arrival date on the product page and at checkout, built from the shipping destination and your handling time, not from a generic line repeated on every order.

Illustrative exampleWednesday 13 Augustthe arrival date shown on the product page for a Riyadh addressorder #1089 confirmed Thursday 7 August
Illustrative exampleOne extra dayan optional safety buffer you add to the estimate, per city or category
Illustrative exampleA likely returnwhat a broken promise turns into, which is why a realistic date beats a fast one
Build trust

A date on the product page

Before the item even goes in the basket, the shopper sees the arrival date estimated for their own city, not a national average. That single fact reduces hesitation at the moment of purchase and separates you from a store that only promises shipping within days.

See Promise on a product page
Urban Standards
Trail Runner400 SAR

Lightweight trail shoe with a grip outsole, made for mixed ground.

Size
3940414243
ArrivesWednesday 13 AugustEstimated from your Riyadh address and our handling time.
1Add to cart
Grow revenue

A clear promise at checkout

Most abandoned baskets come down to one simple unanswered question: when does it get here? Showing the date at checkout answers it exactly where it is asked, so the shopper completes the order instead of leaving to compare with another store.

Learn more about Checkout+
Urban StandardsStep 3 of 3

Contact

Shipping address

Shipping method

Standard deliveryArrives Wednesday 13 August, free over 500 SARFree
Express deliveryArrives Sunday 10 August45 SAR

Order summary

1Trail RunnerSize 40 · Red400 SAR
1Classic TeeSize L199 SAR
Subtotal599 SAR
ShippingFree
Total599 SAR
Pay 599 SAR
Protect margin

A promise you can actually keep

The date is calculated from your real handling time and the performance of the shipping lane itself, not from a fixed number typed in once and forgotten. A realistic promise beats a fast one you break, because a broken promise comes back as a return.

Learn more about Returns
TabdeelCarrier rates
Return lanes
Reverse rates on your accountPrices for a parcel collected in Jeddah.
Barq ExpressJeddah, same city, 2 days12 SARCheapest
Mawthooq FreightNationwide, 3 days24 SARBulk only
Modun CarrierJeddah to Riyadh, 4 days28 SARLong lane

Carrier names and rates here are illustrative, not a quote from any real company.

Fewer tickets

Fewer questions before delivery

A shopper who saw a clear date before buying does not need to ask for it afterwards. And when they follow the shipment on your tracking page, they measure it against the same promise they agreed to, so pre-delivery messages drop.

Learn more about Tracking
Urban Standards
Estimated deliveryWednesday 13 August
  1. Ordered7 August
  2. Packed8 August
  3. Shipped10 August
  4. Out for deliverySince 08:40
  5. DeliveredExpected today

Tracking number

SA-867-5300Barq Express

In this shipment

Trail RunnerSize 40 · Red
Classic TeeSize L
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Frequently asked questions

Two sources: your own handling time, and the performance of the shipping lane between your warehouse and the customer's destination. The more order history you accumulate, the tighter the estimate gets.

Yes. You can add a day or more to the estimate, or set a different buffer per city or per product category.

It appears in the late shipments list inside Tabdeel, and you can reach the customer proactively rather than waiting for them to notice and open a ticket.

You can enable it across the whole catalogue or on selected categories, and exclude made to order items or anything shipped by an external supplier.

Tabdeel

Start with a promise that holds

Book a demo and see how the arrival date appears on your product page and at checkout, and how it is calculated per city.

Book a demo